Returns & Exchanges

customer within EU

As a customer within EU you have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any Sandra Josefin labels or tags intact. Returns that are damaged, soiled or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused.

customer outside EU

As a customer outside EU you have the right to cancel your purchases without giving any reason within a period of 30 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any Sandra Josefin labels or tags intact. Returns that are damaged, soiled or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused.

uncollected packages

Sandra Josefin will not pay shipping for uncollected packages. Customers will be charged with the cost of return freight and administrative fees.

Repurchases

Repurchases are made to your bank account within 30 days. When you make a return we will take of the cost for shipping.


For return or exchange, kindly email: order@sandrajosefin.com with your order number, then we will answer and help you as soon as possible.